Useful contacts

Set out below are some useful contacts that you may wish to use if considering your options with regard to Scheme benefits and the new flexibilities.

Scheme information

More information about the Scheme, including the Member Guide and the complete series of factsheets, can be obtained from here, or you can ask the administrator, Buck, to send you copies:

British Tourist Boards Staff Pension and Life Assurance Scheme
Buck Admin Team
Buck (Ipswich)
P O Box 323
GL14 9BL


Tel: 01473 293474

Independent financial advice

The Trustees cannot give you financial advice. If you are not sure what’s best for you, we strongly recommend you speak to an independent financial adviser (IFA). You can find a local IFA through the following website:

Pension scams

Pension scheme members have lost millions of pounds to scammers who promise they can access their retirement savings early or double their money. There is lots of information online about how to spot a pension scam.

Tax advice

The Trustees are not able to provide tax advice. Tax information can be obtained from:


This new service, introduced by the Government, combines the services previously provided by the Money Advice Service, the Pensions Advisory Service and Pension Wise.

It provides free guidance and information to help you manage your finances, including your pension. You can still make an appointment with Pension Wise to discuss your defined contribution pot. If you’re aged 50 or over, you would go to the MoneyHelper website to do this, or call 0800 138 9944.